When considering UCaaS vs. CCaaS specifically, it’s imperative to discover why you need a UCaaS or CCaaS solution in the first place. What communication problem are you solving, and whom does it involve?
UCaaS (unified communications as a service) is hosted and delivered through a cloud communication tools vendor and is a unified communications app with different business tools. UCaaS helps you unify communication tools into one source, making it possible to streamline all business functions across all devices. Essentially, with UCaaS, you get one platform that lets you use a plethora of communication options that operate on multiple devices. Here are some of the benefits:
UCaaS is a great option when you need to increase communication capabilities among internal team members. By implementing UCaaS, you can optimize your communications across your business, making it easier for your employees to communicate with each other and with your customers. Because of this, UCaaS is most beneficial for improving internal communication.
CCaaS, on the other hand, is contact center as a service. It represents a software solution that leads to greater capabilities than found on-premise. Through a CCaaS solution, it is possible for companies to offer customer support channels beyond voice and email. Omnichannel support includes features such as social, chat bots, AI, and text.
Whereas UCaaS’s main benefits are internal, CCaaS has the ability to improve customer experience by offering reliable communication methods between your team members and your customers. The establishment of a call center can allow increased opportunities for businesses to meet the expectations of their customers. Some benefits of CCaaS include:
CCaaS is unique and helps you to build stronger relationships with your customers. CCaaS is great for those businesses that need to have streamlined communications with customers, such as sales agents. By having CCaaS, your business can establish remote call centers to help ensure smooth, efficient communication.
There's a lot to take in when considering what solution is the best option — UCaaS vs. CCaaS. You need to know your specific business needs to understand which will be best for you. Those who are looking for enhanced connectivity and internal security may opt for UCaaS, while businesses in need of external customer communication overhaul will lean to CCaaS.
There is a third option — integrating UCaaS and CCaaS to best meet your needs and achieve your objectives. At Adler Advisors, we know that each solution has advantages and disadvantages, and we can help you determine which one will best meet your needs. This is known as the Adler Advisors Way.
The Adler Advisors Way consists of a six-step process that helps you determine the best custom solution for your business. We recognize the importance of unbiased consulting and are proud to leverage our 200+ partners to customize a solution with your needs in mind, not ours. All client engagements are custom-built to drive the outcomes your business seeks. Here’s how we do it:
Communication is an important element of running any business. However, sourcing and implementing the best unified communications technology is easier said than done. Our team of advisors is ready to help you simplify the business technology buying process and solve your ongoing problems that limit productivity. Get started by contacting Adler Advisors today.