The business world is shifting to be even more reliant on cloud-based contact center solutions as each day passes. You know it, and so does every potential service provider in your area, even if they can't deliver the services and personalized solutions your company really needs.
According to Grand View Research, "The global contact center software market size is expected to reach $90.6 billion by 2028."
That fast growth means it's important to do your due diligence and find a carrier that isn't just cashing in on the opportunity. When you and your team try to find service providers by communicating directly with sales reps, the shopping process gets complicated, and your team loses valuable hours trying to parse promotional guarantees from true value.